On April 16, the Public Utility Commission proposed amendments to its electric service disconnection rules. The amendments would modify the eligibility requirements for deferred payment plans and other low-income customer protections. The amendments also modify the disconnection notice requirements as they pertain to customers with life-threatening medical conditions. Finally, the amendments contain a proposed switch-hold rule intended to prevent customers from changing retail providers without first paying any balance they owe to their previous provider.
The proposed amendments, drafted by Commission staff, are part of an ongoing effort by the agency to clarify various billing issues that are important both to retail electric providers and consumers. The Commission is accepting public comments on the proposed amendments, although comments must be submitted by May 6. Interested parties can also submit replies to those comments by May 21. The agency’s three Commissioners are expected to adopt a final version of the rules sometime early this summer.
To read the proposed amendments, click here.
--Eileen McPhee
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