Tip for Consumers: Check the complaint data first

Looking to switch electric service? Lots of folks already know the www.powertochoose.com website is a good place to start when you’re comparing prices. What’s less known is that the website also includes useful data about customer complaint rates.

Here’s how it works. Every six months a new report card gets posted on the website that ranks retail electric providers using a dot system. One dot is good, signifying “lowest complaint rate.” Five dots is bad, signifying “highest complaint rate.” REPs receive dots based on a ratio of complaints filed against them versus the number of customers they serve. Hence a small REP with many complaints should get a worse ranking (more dots) than a large REP with the same number of complaints.

At the powertochoose.com website you can find both the most current complaint scorecard, plus many older ones. The website also includes raw data so consumers can get a sense for the specific sorts of complaints filed against individual REPs. For instance, one REP may get plenty of slamming complaints, while another might be tops for billing problems.

These are great tools, especially given that some of the same companies appear to get listed month after month as having the worst complaint records. This might suggest that consumers might think twice before signing up with such companies — even if those companies offer relatively low-cost rate plans.

And remember it’s always a good idea to compare both prices and the complaint data before deciding on a retail electric provider. Also read the fine print. Plenty of REPs charge extra fees that might not be immediately apparent otherwise.

-- R.A. Dyer

PUC data: electric prices still too high under dereg

Prices go up and prices go down, but under the state's flawed deregulation law, one fact of life appears to have remained constant: Texans pay too much.

Consider that customers in TXU's service territory pay more today than they would have paid in March of 2000, which was prior to deregulation, but when the price of natural gas was slightly higher. Even customers on the least expensive rate plan in North Texas still pay more today than they would have paid before deregulation, according to publicly available data.

Check out the math yourself. According to data from the Public Utility Commission, TXU customers in March 2000 paid 7.326 cents per kw/h. That's for household use of 1,000 kw/h each month. A quick look at the www.powertochoose.com website indicates that the lowest available price in the same service territory on Sept. 4, 2009 is 8.9 cents per kw/h. The average of offered rates on the same day is 10.9 cents.

These numbers show that the lowest rate available today is still 21.5 percent HIGHER than the last regulated rate at a time when natural gas prices were similar. (Natural gas is used to fuel many power plants and is linked to electricity costs.) More shocking still: the average of offers under deregulation in what was TXU's service territory is 48.8 percent HIGHER than it was under regulation. Either way, the deregulated prices don't measure up.

But perhaps that is not so surprising, given that electricity rates in Texas remained below the national average for many years prior to the Texas deregulation law, but have remained consistently above the national average after deregulation.

-- R.A. Dyer

SWEPCO seeks big rate increase

Tens of thousands of consumers living in north and east Texas would end up paying 20 percent more for electricity under a proposed rate hike by AEP Southwestern Electric Power Company.

The company (which is more commonly known as SWEPCO) filed its request before the Texas Public Utility Commission on August 28. PUC approval would mean that even customers using as little as 1,000 kilowatt-hours per month would see electric bills go up by $16 beginning in the spring.

The hike would generate an extra $82 million per year for SWEPCO — including an extra $31.6 million for ongoing power plant construction — according to the filing. Also included is an additional $43.31 million for the company to serve its retail customers and an additional $6.9 million resulting from the termination of two merger related credits.

Oncor Electric, the north Texas transmission and distribution utility, also recently pushed to substantially hike its customers’ rates. But after municipalities and others mounted a defense at the PUC, regulators cut the requested hike by more than half.

SWEPCO serves about 180,000 customers in the eastern and northern regions of the state. It also serves Louisiana and Arkansas.

-- R.A. Dyer

New reports show Texans pay more for electricity, but less satisfied with service

Consumers in Houston and Dallas continue paying some of the highest electric bills in the nation, according to a new survey by an online comparison shopping firm.

The company, Whitefence.com, reports on its website that Houstonians paid average electric bills of $215.68 in July 2009. That’s higher than what residential electric customers paid in every other American city surveyed that month by the company. Dallas, the only other Texas city listed, had the third highest bills.

And neither are the high bills simply a function of the hot Texas summers, according to the survey data. For instance, residents in sweltering hot Las Vegas and Phoenix still paid much less for electricity than residents in Houston and Dallas. Residents in Houston and Dallas also paid more for electricity than did residents in all the other surveyed cities during the relatively cool months of February and March.

“These survey results confirm what Texans in deregulated areas of the state have known for a long time — that they continue paying too much for power,” said Geoffrey Gay, general counsel for a coalition of municipal electric consumers. Gay noted that Texans paid electric rates below the national average before electric deregulation, but since deregulation have consistently paid above the national average.

A separate report from J.D. Power and Associates also shows that Texans are less satisfied with their residential electric services than they were just one year ago. “Driving this overall decline is decreased satisfaction with pricing,” J. D. Power said in the report, which was released Aug. 20th.

The well known marketing firm collected for its analysis customer data as it relates to pricing, billing, communications and customer service. It found that customer satisfaction had dropped “notably” since 2008.

-- R.A. Dyer

The 4-1-1 on Emergency Interruptible Load

The Emergency Interruptible Load Service (“EILS”) program pays participants including political subdivisions to be available to reduce demand in emergency load situations — that is, when energy is running perilously short on the grid. This is not a peak-load reduction program but rather serves as an emergency response to prevent rolling blackouts. Emergency situations have historically occurred infrequently in Texas, but may potentially occur at anytime, and in fact, may be more likely in “shoulder” months in which high demand is not anticipated and so generation is off-line for scheduled maintenance.

The EILS program is part of ERCOT’s multi-step strategy for handling these potentially serious shortage situations. Under ERCOT’s Level 1 emergency response, the organization dispatches all available generation, issues a media appeal, and attempts to acquire maximum available power across the direct current (DC) ties that connect ERCOT with adjacent grids. Under its Level 2A emergency response, ERCOT deploys Load Acting as a Resource (“LaaRs”), which is another form of interruptible service. EILS, ERCOT’s Level 2B emergency response, is triggered when the grid frequency drops to 60 Hz. (Dropping to frequencies much less than 60 Hz can pose a threat to grid stability.) When grid frequency goes below 59.8 Hz, ERCOT deploys its Level 3 emergency response, which is to shed firm load via rolling blackouts.

In order to be eligible to bid into the EILS program, a load resource must have at least 1 MW of load that can be curtailed with ten-minute notice at any time during the committed hours. ERCOT has divided the day into four periods for the purposes of the EILS program, which allows resources to bid for a specific time frame. The load resource must have 15-minute interval metering or other statistically valid samples of its load that are acceptable to ERCOT. The load resource must be represented by a Qualified Scheduling Entity (“QSE”), (the QSE must have operations capable of receiving verbal commands 24/7.) In the event of the program being deployed, ERCOT will notify the QSE starting the ten-minute period, and the QSE must notify the load resource. The resource must keep its committed load offline until it is released by ERCOT. After ERCOT has released a resource, it is required to return to service within ten hours.

There is no minimum clearing price in the EILS program. Load resources bid for a specific MW (must be at least 1 MW) for a specific time period (one of the four daily periods) for each contract period (three per year). If accepted, the resource receives payment for being available to curtail its load regardless of whether it is called upon to do so. The resource does not receive additional payment if it is called upon to curtail.

-- Pat Jackson

Texans Continue Paying Too Much for Electricity

Although some electric retailers have cut prices in recent weeks, Texas consumers continue paying too much for power, according to an analysis of federal data.

The Energy Information Administration, a federal agency that collects information about the electric industries in the 50 states and the District of Columbia, reports that average prices in Texas have remained consistently higher than average prices in adjacent Louisiana and Oklahoma. The agency also reports that prices have gone up in Texas over a recent 12-month period, while they have gone down in Louisiana and Oklahoma.

Like Texas, both Oklahoma and Louisiana rely on natural gas to fuel many of their generating plants. As the commodity price of natural gas has declined to a seven-year low in recent months, the average price of electricity also has declined. But the recent EIA numbers show that Texans continue paying too much:

*Average prices in Texas have gone UP during the last 12-month period for which the federal agency has collected data. For the 12-month period that ended in April 2009, Texas prices increased by more than 5 percent, according to the federal agency.

*By contrast, average prices have gone down in Louisiana and Oklahoma over that same 12-month period. In Louisiana average residential prices decreased by 11.63 percent. In Oklahoma they decreased by 2.1 percent.

*Texans, on average, pay nearly 50 percent more for electricity than residents in those two states, according to the most recent federal data. The agency lists the average residential price of electricity in Texas at 13.02 per kw/h, while it lists the average prices in Oklahoma and Louisiana at 8.82 and 8.73 respectively.

*The average price of electricity in Texas is also higher than the average nationwide price of 11.59 cents, according to the federal agency. For many years more before passage of the state’s electric deregulation law, Texans paid rates below the national average.

While the recent price cuts announced by some Texas retailers are not reflected in the most recent federal data, it's logical to assume that the declines are no greater than those in regulated states with a similar dependence on natural gas. That's because separate reviews of federal data have consistently shown that Texans typically pay more for electricity than customers in regulated states with a similar dependence on natural gas. Moreover, electric companies operating in a regulated environment are not permitted to earn any profit off the commodity price of natural gas.

-- R.A. Dyer

Chicken Problems for the Texas Wind Industry?

In case you missed it, the Associated Press has an interesting story this week about a small bird that’s leading to big headaches for the wind industry. Known as the “lesser prairie chicken,” the bird is apparently very close to being listed as threatened or endangered by the federal government.

The result? According to Heather Whitlaw, Texas Parks and Wildlife Department biologist: “Anybody who puts anything on our landscape would be evaluated in one form or another.”

The AP reports that federal recommendations from 2004 discouraging the construction of turbines within five miles of prairie chicken breeding grounds have gone largely unheeded by the industry. Instead a wind energy trade group has asked for the scientific basis of the five-mile limit, according to the AP.

The Texas Public Utility Commission last year authorized the construction of billions of dollars of new transmission lines to serve wind generators throughout Texas. Some of these lines will connect to the Panhandle, which the AP identifies as lesser prairie chicken territory. No word on how a federal designation for the tiny bird will impact the state’s expensive transmission line initiative.